Privacy Policy slotsmy

In operating the slotsmy platform, we collect several categories of information from our users. This collection is carried out transparently and solely for legitimate purposes related to delivering our services to you.

Information you provide directly:

• Registration information: Full name, date of birth, email address, mobile number, and the password you create when registering your account.
• Identity verification information (KYC): Copies of identity documents (MyKad), passport, driving licence, utility bills, or bank statements — requested solely to fulfil anti-money laundering (AML) obligations and age verification.
• Financial information: Bank account number and digital wallet details (such as Touch 'n Go, Boost, GrabPay) used for deposits and withdrawals. We do not store credit/debit card information directly — it is processed by certified third-party payment processors.
• Customer support communications: Any correspondence, live chat logs, or support tickets you submit to our team.

Automatically collected information:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Activity log data: Pages visited, games played, session duration, transaction records, and platform usage patterns.
• Cookie data: Information collected through cookies and similar tracking technologies as described in the cookie usage section.

Every piece of information we collect has a clear and legitimate purpose. Below is a full explanation of how your data is used on the slotsmy platform:

Slotsmy will not use your data for any purpose other than those stated above without obtaining your consent first. You will be notified of any new use via an in-account notification or email.

Slotsmy firmly upholds the principle that your personal information belongs to you. We do not sell your data to any party. However, in the course of operating the platform, there are limited situations in which your information may be shared:

• Payment service providers: Payment processors such as FPX, Touch 'n Go, Boost, and GrabPay are required to receive the transaction information necessary to process your deposits and withdrawals. All such providers are bound by strict data protection agreements.
• Game software providers: Third-party game providers partnered with slotsmy may receive your account identifier (not your full name or financial details) for technical game integration purposes.
• Identity verification services: Approved and accredited KYC providers assist us in verifying the authenticity of your identity documents. This data is not used for any other purpose.
• Legal authority: slotsmy will disclose information to the relevant authorities when required to do so by law, court order, or a legitimate financial crime investigation.
• Cybersecurity analysts: In specific cases involving serious security threats, we may engage third-party security experts who are bound by strict confidentiality agreements.

Protecting your personal data from unauthorised access, loss, or misuse is slotsmy's top priority. We continuously invest in the latest security infrastructure to ensure comprehensive protection.

The security measures we implement include:

• Data encryption in transit: All communications between your browser or mobile app and slotsmy servers are protected by TLS 1.3 protocol with AES-256 encryption.
• Data encryption at rest: All sensitive information stored in our databases — including passwords (hashed) and financial data — is encrypted using high-grade security standards.
• Layered access control: Access to user data among slotsmy internal staff is governed by a minimum-necessity principle. Only staff who genuinely require access to specific data to carry out their duties are permitted.
• Continuous 24/7 monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity immediately.
• Regular security audits: Our platform undergoes regular penetration testing and security audits conducted by qualified independent firms.
• Two-factor authentication (2FA): slotsmy supports and encourages the use of two-factor authentication for all user accounts as an additional layer of protection.

While we take all reasonable precautions, no security system in the world is 100% perfect. In the event of a data breach affecting your information, we are committed to notifying you within the timeframe stipulated by applicable law and taking immediate remedial action.

As a slotsmy user, you have certain rights regarding your personal data. slotsmy is committed to fully respecting and facilitating the exercise of these rights:

To exercise any of the above rights, you may contact our data protection team via Live Chat on the platform or our support email. We will process your request within 7 business days and provide a full response within 30 days of the date the request is received.

Slotsmy uses cookies and similar tracking technologies to enhance your experience on our platform, maintain the security of your login session, and understand how users interact with our services. The following are the types of cookies we use:

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the overall functionality of the platform. For more information on managing cookies in your browser, refer to your browser's help section.

Slotsmy retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. The following are our general data retention guidelines:

• Active account information: For as long as your account remains active and for the post-closure period required by law.
• Financial transaction records: Minimum 7 years from the transaction date, in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC documents: Up to 5 years after account closure, or longer if required by the relevant authorities.
• Customer support communication logs: 2 years from the date of last interaction, for reference and dispute resolution purposes.
• Anonymous analytics data: Up to 26 months for platform usage trend analysis purposes.
• Game records: Minimum 3 years for dispute resolution and compliance audit purposes.

Once the retention period expires, data will be securely deleted or permanently anonymised in accordance with our certified secure data deletion procedures.

Slotsmy is an entertainment platform dedicated to individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal information from children or individuals under the age of 18.

If we find that we have inadvertently collected information from someone under the age of 18, we will:

• Immediately close the account in question and cease all data processing.
• Deleting all collected information relating to the individual as promptly as possible.
• Refunding any deposited funds once the identity verification process for a parent or legal guardian has been completed.

The slotsmy platform may contain links to third-party websites or services not operated by us. This Privacy Policy applies solely to the slotsmy platform and does not cover the privacy practices of those third-party sites.

We encourage you to read the privacy policy of every website you visit. slotsmy is not responsible for the content, privacy policies, or practices of any third-party websites.

Slotsmy reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. All amendments take effect immediately upon publication on this page.

How we notify you of important changes:

• In-account notifications: You will receive an in-platform notification whenever significant changes are made to this Privacy Policy.
• Notification email: For amendments that materially affect your rights, we will send a notification email to the email address registered to your account.
• Date of latest amendment: The "Updated" date at the top of this page will always reflect the date of the most recent amendment made.

Your continued use of the slotsmy platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with any amendments, you have the right to close your account and stop using the platform at any time.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact the slotsmy data protection team:

We aim to respond to all privacy-related enquiries within 2 business days. For more complex data rights requests, we will provide a full response within 30 calendar days.