Terms and Conditions slotsmy

These Terms and Conditions ("Terms") govern your use of the slotsmy platform, accessible via our official website. This document covers all aspects of platform usage, including account registration, deposits, withdrawals, participation in games, bonus claims, and all forms of interaction with our services.

By registering an account, making your first deposit, or simply browsing the slotsmy platform, you automatically agree to comply with these Terms in their entirety. If you do not agree with any part of these Terms, you are advised not to use our platform.

These terms should be read together with Privacy Policy and Responsible Gaming Guide ours, all of which together form the complete agreement between you and slotsmy.

To be eligible to use the slotsmy platform, you must meet all of the following requirements at all times:

• Age 18 years and above on the date of registration and throughout the period of platform use.
• Are not subject to any legal restrictions in your jurisdiction of residence regarding the use of online gambling platforms.
• Have never been declared bankrupt or have any unresolved bankruptcy proceedings.
• Registering with accurate, truthful, and complete personal information — including your full name, email address, phone number, and identification details.
• Do not register on behalf of another person or use a false identity in any form.

Slotsmy reserves the right to request identity verification documents (KYC) at any time to ensure the validity of information provided. Documents that may be requested include a copy of your identity card (MyKad), passport, utility bill or recent bank statement. Failure to submit the requested documents within the specified timeframe may result in temporary suspension or closure of your account.

Each user is only permitted to hold one (1) active account at slotsmy at all times. This includes prohibiting the registration of additional accounts using different names, email addresses, phone numbers, IP addresses, devices or payment methods by the same individual.

You are fully responsible for:

• Keeping your account password confidential and not sharing your login credentials with anyone.
• Ensuring that all activities occurring in your account are carried out with your knowledge and consent.
• Report to the slotsmy support team immediately if you suspect unauthorised access to your account.
• Updating your personal information whenever changes occur to ensure the accuracy of our records.

Slotsmy shall not be liable for any loss or damage arising from your failure to comply with the account security obligations stated above. However, we will take any reported unauthorised access seriously and assist in investigating such reports, taking appropriate action where necessary.

Slotsmy supports a wide range of Malaysian local payment methods including FPX (all major banks), Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR and cryptocurrencies such as USDT and Bitcoin. All transactions are protected by 256-bit SSL encryption.

Regarding deposits:

• Minimum and maximum deposit limits are as specified on the Deposit ours and may change from time to time.
• All deposits must be made using a payment method registered in your own name. We do not accept deposits from third-party accounts.
• Successful deposits will be credited to your account within minutes. Should any delay occur, please contact our support team with proof of transaction.

Regarding withdrawals:

• Withdrawals may only be made to a bank account or digital wallet registered in your own name — the same payment method used for your deposit.
• All eligible withdrawal requests will be processed within less than 24 hours on business days.
• Slotsmy reserves the right to request additional verification before processing large withdrawals or if any unusual activity is detected on an account.
• Withdrawals for accounts that have not completed the KYC process may be delayed until verification is complete.

Slotsmy offers a variety of bonuses and promotions to members, including welcome bonuses, reload bonuses, weekly cashback, referral programmes and special seasonal promotions. Each promotion has specific terms set out on the Promotions ours.

General terms applicable to all bonuses unless otherwise stated:

• Each bonus is subject to rollover requirements (wagering requirements) that must be met before a withdrawal can be made.
• The welcome bonus can only be claimed once only by each eligible new user.
• Slotsmy reserves the right to void any bonus if there are signs of promotion abuse or deliberate use of low-risk betting strategies to fulfil rollover requirements.
• Bonus value that has not met the rollover requirement cannot be withdrawn and may only be used for wagering purposes within the platform.
• Unused bonuses within the specified validity period will expire automatically without notice.
• If fraud or manipulation is detected in a bonus claim, slotsmy reserves the right to cancel the bonus, void the wins, and close the account in question.

All games offered on the slotsmy platform use a Random Number Generator (RNG) that has been verified and certified by internationally accredited independent auditing bodies. This ensures that every game outcome is completely random, fair, and cannot be manipulated by any party, including slotsmy itself.

Basic rules applicable to all games:

• All confirmed wagers are final and cannot be cancelled unless a technical error is verified by slotsmy.
• In the event of a technical disruption during an active game round, our system will restore the game state to the last valid point or cancel the relevant wager and return the stake amount to your account balance.
• Wins obtained through software bug exploitation or system vulnerabilities will not be recognised and will be voided.
• Players are responsible for ensuring they have a stable internet connection while playing. slotsmy is not liable for any losses resulting from a disconnection on the player's end.

To ensure slotsmy remains a safe, fair and enjoyable environment for all players, the following conduct and activities are strictly prohibited:

• Use of automated software (bots): Any use of scripts, bots, automation software, or tools that enable automatic wagering without human interaction is prohibited.
• Player collusion: Secretly colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• Money laundering: Using the slotsmy platform for money laundering, financing illegal activities, or any suspicious financial transactions.
• Bonus abuse: Registering multiple accounts to claim bonuses repeatedly, or employing wagering strategies clearly designed to meet rollover requirements without genuine risk.
• Identity fraud: Using another person's identity, registering with false information, or impersonating an agent or employee of slotsmy.
• System disruption: Any attempt to hack, breach, or disrupt the technical infrastructure of the slotsmy platform.

Slotsmy employs a sophisticated fraud detection system that operates continuously. Should any suspicious activity be detected, we reserve the right to suspend the account immediately without prior notice, withhold any related balance while an investigation is conducted, and report the activity to the relevant authorities if necessary.

Slotsmy takes our responsibility to protect your personal data seriously. All information you provide during registration and use of the platform is collected, stored and processed in accordance with Privacy Policy ours in detail.

In summary, here are our commitments regarding privacy:

• Your personal data will not be sold or shared with third parties for marketing purposes without your explicit consent.
• All data is encrypted using 256-bit SSL encryption technology during transmission and stored on secure servers protected by multiple layers of security.
• You have the right to request access to your personal data, request corrections, or under certain circumstances, request its deletion.
• Slotsmy may share data with service providers acting on our behalf (such as payment processors and security analysts) solely for the purpose of delivering services to you.

For full details on how we handle your data, please refer to Privacy Policy ours in full.

The slotsmy platform is provided on an "as is" and "as available" basis. While we continuously strive to ensure the platform operates smoothly and without interruption, there are limitations of liability that you should be aware of:

• Slotsmy makes no guarantee that the platform will always be available, free from errors or fully meet your specific requirements at all times.
• We are not liable for any indirect, incidental, or consequential losses arising from use of the platform, including loss of opportunity or unrealised profits.
• The maximum total liability of slotsmy to you under any circumstances shall not exceed the amount of active deposits held in your account at the time of the relevant incident.
• Slotsmy is not liable for any failure or delay in fulfilling our obligations due to events beyond our reasonable control, including natural disasters, internet infrastructure disruptions, government actions or third-party failures.

You may close your slotsmy account at any time by contacting our customer support team. Prior to closure, any eligible balance (i.e. a balance that has met all applicable rollover requirements) will be processed for withdrawal in accordance with our standard procedures.

Slotsmy reserves the right to unilaterally suspend or close an account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmation that the player is a minor under the age of 18.
• Self-exclusion request for responsible gaming reasons.
• Detection of fraudulent activity, money laundering, or legal violations.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Account inactive for more than 12 consecutive months with no login activity.

If an account is closed due to a breach of the Terms, slotsmy reserves the right to hold any related balance while an investigation is conducted. Eligible balances will be returned once the investigation is concluded and no wrongdoing is confirmed.

Slotsmy reserves the right to amend, update or replace any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this website.

It is your responsibility to review this page periodically to stay informed of the latest version of the Terms. The "Updated" date at the top of this document will reflect the date of the most recent amendment.

Continued use of the slotsmy platform after any amendments to the Terms are published will be considered your acceptance of the revised Terms. If you do not agree with the changes made, you have the right to close your account.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, our customer support team is available to assist you at any time.

• Live Chat 24/7 — available directly within the slotsmy platform
• Support email: [email protected]
• Email response time: within 4 business hours
• Support available in Malay, English, and Mandarin

For questions regarding responsible gaming or self-imposed account limit requests, please refer to the Responsible Gaming ours or contact customer support directly.